Dala Horse Pendant Necklace
Shipping and Processing Times
All orders process within 2-10 business days. During normal production times you should have your product in hand within 14 days. During the holiday season and periods of high volume sales, it could take longer to receive your order.
***Due to Covid-19, some items are taking longer than normal to process and ship. Our printers are currently working at a lower capacity, and have increased times due to fewer available employees, supply chain delays, and additional time needed for cleaning work areas. Additionally, the USPS and UPS are experiencing shipping delays, that in some cases can be much longer than anticipated. We appreciate your patience and understanding! If you have questions about the status of your order, please contact us at email@example.com
All items in the US are shipped with either the USPS or UPS and will include tracking information - with the exception of stickers and decals, which will be mailed in an envelope with first class stamp.
International orders are sent with USPS first class international mail, UPS, or Asendia and will include tracking information - with the exception of stickers and decals, which will be mailed in an envelope with first class international stamp.
All US orders ship for free. International order shipping rates are based on the weight of the order and will be calculated during checkout.
Returns and Exchanges
We gladly accept returns and exchanges. If you would like to return or exchange an item, please contact us within 48 hours of delivery.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must be returned within 30 days of delivery.
Some items are not eligible for returns or exchanges:
- Gift cards
- Face masks
- Clearance items
To complete your return, we require a receipt or proof of purchase.
Please contact us for the return address. Buyers are responsible for paying return shipment fees.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Returns are subject to a $5 restocking fee which will be deducted from your refund amount.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact Us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, please Contact Us for information on where to send your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.